Deleted user
posted 6 months ago
problems with the property reserved from booking.com
Hello, I'm US citizen and booked a house on Bermuda for my vacation, it was paid in full. At first the host was invading my privacy; moreover, she threatened me with the police and wanted me to leave the house in the middle of the night without any reason (I didn't break any rules). I was really scared for my life because you are on an island and I didn't expect to leave the house at night. Actually she called police and thanks to police I was able to stay in this accommodation for the night. The property didn't match the listing on Booking.com: it wasn't clean enough, full of bugs and insects inside, even you could find them in the bed, mould was every! So, I couldn't sleep over there at all! The police advised me to book another accommodation for the rest of my stay on Bermuda to be in a safe and healthy environment. I didn't expect to spend another $2,500.00 for 3 nights but I had no choice...The host refused to return the money which I paid for her house - $1,537.00 in advance. Please advise if it's possible to file a suit in a court and get the reimbursement for everything what happened to me on Bermuda.
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  • United States
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