posted 3 months ago
In the United States, when a customer disputes a payment claiming it was a recurring charge instead of a one-time payment, you should diligently gather documentation such as transaction records, customer communications, and receipts. Communicate transparently with the customer, providing evidence of the transaction being processed as a one-time payment and addressing any concerns they may have. If the dispute escalates to involve the customer's bank, be prepared to present this evidence to the bank, emphasizing compliance with payment terms. It's important to adhere to relevant consumer protection laws and maintain clear communication throughout the resolution process. Seek guidance from the payment processor's support team and consider updating terms and conditions to avoid future misunderstandings.