Deleted user
posted 3 months ago
payment dispute with the bank
A customer made a payment on our website and it was a one-time payment but disputed the payment in the bank saying that we didn't cancel a recurring payment. The payment he made was one time and its not recurring.
Country
  • United States
Fields:
  • Commercial and Business Law
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oobasogie
Deleted user
Lawyer
posted 3 months ago
Such transactions depend on the terms and conditions agreed with the customer. If the terms and conditions doesn't cover this circumstance, then determine whether the customer has transacted with your business before this particular transaction since the customer is alleging recurring payments. For further assistance in this regard, feel free to contact us!
ddhiman8146
Deleted user
Lawyer
posted 3 months ago
In the United States, when a customer disputes a payment claiming it was a recurring charge instead of a one-time payment, you should diligently gather documentation such as transaction records, customer communications, and receipts. Communicate transparently with the customer, providing evidence of the transaction being processed as a one-time payment and addressing any concerns they may have. If the dispute escalates to involve the customer's bank, be prepared to present this evidence to the bank, emphasizing compliance with payment terms. It's important to adhere to relevant consumer protection laws and maintain clear communication throughout the resolution process. Seek guidance from the payment processor's support team and consider updating terms and conditions to avoid future misunderstandings.