Deleted user
Lawyer
posted 3 years ago
Hello there.
I would advise you to send a demand letter first as it is a requisite for a legal claim that you may want to proceed with, moving forward.
If a demand letter was already served (and received by the other party), you can file either a criminal case or a civil case against the online seller.
1. Criminal Case - Estafa (if there is deceit)
2. Civil Case - If there is a contract, file for breach of contract and demand for damages + collection of sum of money to recover the amount you paid for.
If there is no contract (although in the eyes of a law, in cases like these, a contract is formed even if it is an oral contract), file for a a collection of sum of money.