posted 4 months ago
Hello. Yes, you can file a complaint with the Tourism Regulatory Authority. However, you cannot recover the money you paid or any other monetary compensation by doing so. The Tourism Regulatory Authority will only take disciplinary measures against him and make him pay a fine or have him charged criminally in court. If you want to recover the money and even sue for additional damages, you will have to file a suit in a civil court in Kenya. Depending on how much money it is, you can file a suit either at Small Claims Court (for claims not above Ksh. 1,000,000), or chief magistrates court (for claims not above Ksh. 20,000,000) or the High Court (for claims above Ksh. 20,000,000).