Is it legal for a Canadian airline to alter the price of a multi-flight booking after the initial payment and confirmation? | LegaMart

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QuestionMay 26, 2021 - 0:11

Is it legal for a Canadian airline to alter the price of a multi-flight booking after the initial payment and confirmation?

Consider that a customer in the UK books multiple flights with a Canadian airline with a phone call, including flights from the UK to Canada, flights from the USA to Canada, and flights from Canada to the UK. Over the phone conversation, the customer provides the details of each flight and receives a single quote (in CAD) for all the flights combined. She then pays for the tickets by using a debit card over the telephone. The booking information includes seat numbers. Six weeks later, an auditor at the Canadian airline calls the customer and informs her that the price paid was incorrect. Are the actions of the Canadian airline legal? What action should the customer take?

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